Refund policy

Effective Date: 09 June 2026

Welcome to electrobytetech.com. At electrobytetech.com, customer satisfaction is our priority. We strive to provide high-quality electronics gadgets and accessories at competitive prices. This Return and Refund Policy explains the terms and conditions regarding returns, refunds, replacements, cancellations, and related matters for purchases made through our website.

By placing an order on electrobytetech.com, you agree to the terms outlined in this policy.

Company Information

Store Name: ElectroByteTech
Website: electrobytetech.com
Category: Electronics Gadgets
GST Number: 19AYTPG8870F1ZQ
Email: electrobytetech7@gmail.com
Phone: 9002728369
Address: Vill – Rathtala, P.O. – Mahachanda, P.S. – Bhatar, Dist – Purba Bardhaman, West Bengal, India, Pin Code – 713102

1. Our Commitment

We aim to deliver quality products that meet customer expectations. If you are not satisfied with your purchase due to a manufacturing defect, damaged delivery, incorrect item received, or other eligible reasons, we will review your request in accordance with this Return and Refund Policy.

Our team is committed to resolving customer concerns fairly, transparently, and promptly.

2. Eligibility for Returns

Customers may request a return under the following circumstances:

a) Damaged Product Received

If the product arrives physically damaged during transit, you may request a replacement or refund.

b) Wrong Product Delivered

If you receive a product different from what was ordered, you may request a replacement or refund.

c) Manufacturing Defect

If the product has a manufacturing defect that affects its normal functionality, you may be eligible for a return or replacement.

d) Missing Items

If any item included in your order is missing upon delivery, please notify us immediately.

3. Return Request Timeframe

To qualify for a return, customers must notify us within:

7 days from the date of delivery

Requests submitted after the return period may not be eligible for approval unless required by applicable law.

We recommend inspecting all items immediately after receiving your order.

4. Conditions for Return Approval

To be eligible for a return, the following conditions must be met:

  • Product must be unused whenever possible.
  • Product should be in original condition.
  • Original packaging must be retained.
  • Accessories, manuals, chargers, cables, and included items must be returned.
  • Product should not show signs of misuse, alteration, or unauthorized repair.
  • Proof of purchase must be provided.
  • Clear photographs or videos may be required.

Failure to meet these conditions may result in rejection of the return request.

5. Non-Returnable Products

Certain products may not qualify for return, including:

  • Products damaged due to customer misuse.
  • Products altered or repaired by unauthorized persons.
  • Items with missing accessories or packaging.
  • Products showing excessive wear and tear.
  • Digital products, downloadable software, or electronic licenses.
  • Clearance, promotional, or final-sale products where stated.
  • Products returned after the eligible return period.
  • Consumable electronic accessories once used, unless defective.

The final decision regarding return eligibility remains with ElectroByteTech after inspection.

6. Return Process

To initiate a return:

Step 1: Contact Customer Support

Email us at:

electrobytetech7@gmail.com

Or call:

9002728369

Provide:

  • Order Number
  • Customer Name
  • Contact Information
  • Product Name
  • Reason for Return
  • Photos or Video Evidence

Step 2: Verification

Our support team will review your request and verify the issue.

Step 3: Approval

If approved, return instructions will be provided via email or phone.

Step 4: Return Shipment

Customers may be required to ship the product back to the address provided by our support team.

Step 5: Inspection

After receiving the returned item, our team will inspect the product.

Step 6: Resolution

Once approved, a replacement, store credit, or refund will be processed.

7. Refund Eligibility

Refunds may be approved in situations such as:

  • Product unavailable after order confirmation.
  • Wrong product delivered.
  • Product received in damaged condition.
  • Verified manufacturing defect.
  • Duplicate payment made by customer.
  • Order canceled before shipment.

Refund approval remains subject to verification and inspection.

8. Refund Methods

Approved refunds may be issued through:

  • Original payment method
  • UPI
  • Bank transfer
  • Store credit
  • Other legally accepted refund methods

The refund method may depend on the original payment mode used during purchase.

9. Refund Processing Time

Once approved:

  • Refund processing generally takes 5–10 business days.
  • Banks and payment gateways may require additional processing time.
  • Delays caused by financial institutions are beyond our control.

Customers will receive confirmation once the refund has been initiated.

10. Replacement Policy

Where appropriate, we may offer a replacement instead of a refund.

Replacement may be provided when:

  • Product is defective.
  • Product is damaged in transit.
  • Incorrect product is delivered.
  • Replacement stock is available.

If replacement inventory is unavailable, a refund may be offered.

11. Order Cancellation Policy

Customers may cancel orders before shipment.

To request cancellation:

  • Contact us immediately after placing the order.
  • Provide order details for verification.

If the order has already been shipped, cancellation may not be possible, and the return process may need to be followed after delivery.

12. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Customers may request cancellation before shipment.
  • Refusal of delivery without a valid reason may affect future order eligibility.
  • Refunds for COD returns may be processed through bank transfer or UPI after approval.

Customers may be asked to provide banking details for refund processing.

13. Shipping Charges for Returns

Return shipping responsibility depends on the reason for return.

If the Error is Ours

Examples:

  • Wrong product delivered
  • Defective item
  • Damaged item received

In such cases, return shipping costs may be covered or reimbursed by ElectroByteTech where applicable.

If the Customer Changes Their Mind

Examples:

  • No longer needed
  • Ordered by mistake
  • Preference changed

Return shipping charges may be borne by the customer.

14. Damaged Product Claims

For transit damage claims:

Customers must:

  • Report the issue within 48 hours of delivery.
  • Share clear images of:
    • Outer package
    • Shipping label
    • Damaged product
    • Product box

Failure to provide supporting evidence may affect claim approval.

15. Incorrect Address or Delivery Failure

Customers are responsible for providing accurate shipping information.

Refunds may be reduced or denied if:

  • Incorrect address was provided.
  • Customer was unavailable repeatedly.
  • Delivery was refused without valid reason.

Additional shipping charges may apply for re-delivery requests.

16. Fraud Prevention

To protect customers and our business, all return and refund requests are subject to verification.

ElectroByteTech reserves the right to:

  • Request additional documentation.
  • Investigate suspicious claims.
  • Reject fraudulent return requests.
  • Restrict future purchases in cases of abuse.

Any misuse of the return system may result in account restrictions.

17. Product Inspection

Returned items undergo inspection before approval.

Inspection may include:

  • Physical condition assessment
  • Serial number verification
  • Accessory verification
  • Functional testing
  • Packaging verification

Products failing inspection requirements may be returned to the customer without refund.

18. Partial Refunds

In certain situations, a partial refund may be issued.

Examples include:

  • Missing accessories
  • Damaged packaging
  • Customer-caused damage
  • Products not returned in original condition

The refund amount will be determined after inspection.

19. Force Majeure

ElectroByteTech shall not be liable for delays in refunds, replacements, or returns resulting from circumstances beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet outages
  • Pandemic-related disruptions

20. Customer Responsibilities

Customers agree to:

  • Provide accurate information.
  • Follow return instructions.
  • Package returned products securely.
  • Cooperate during verification.
  • Submit genuine claims only.

Failure to comply may impact return eligibility.

21. Limitation of Liability

To the maximum extent permitted by law, ElectroByteTech shall not be responsible for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Delays caused by third-party logistics providers

Our liability shall not exceed the purchase price paid for the product.

22. Policy Updates

ElectroByteTech reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

23. Contact Us

For return, replacement, refund, or cancellation assistance, contact us:

ElectroByteTech
Website: electrobytetech.com
Email: electrobytetech7@gmail.com
Phone: 9002728369
GST Number: 19AYTPG8870F1ZQ

Registered Address:
Vill – Rathtala
P.O. – Mahachanda
P.S. – Bhatar
Dist – Purba Bardhaman
West Bengal – 713102
India